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➡️ Sign up or shop as a guest—your call!
🛒 Add it to your cart or smash that Buy Now button.
📍 Drop your delivery deets.
📲 Keep your phone and email legit—no fake vibes here!
💳 Pick a payment method and lock in your order.

Let’s get it: www.mirraw.com
Happy shopping, fam! 🛍️

Stuck in traffic or chilling on a lazy Sunday? 😌 Forget the laptop hustle! Plug into your playlist, kick back, and shop your faves right from your phone. 📱

All you gotta do? Download our app, and boom—shopping made easy, anytime, anywhere. 🛍️✨

Your vibe, your time, your shopping spree! 💃🕺

Android - https://play.google.com/store/apps/details?id=com.mirraw.android

IOS - https://apps.apple.com/in/app/mirraw-online-shopping-app/id1112569519

It is easy to update your Mirraw.com account and view your orders any time through 'My Account'.

Click on 3 lines on top left on your android/IOS application and click on profile image, now you can access your account

Manage/edit your personal data like address, phone numbers, email ids

Change your password

Track the status of your orders/status of return

You can view the status of your order by going on your Order Acknowledgement page.

1. Please visit this link: http://www.mirraw.com/pages/track

2. Enter Your Order Number and Click Track.

You will be redirected to your Order Acknowledgement Page. 

Please find below the status definitions for your order.

Status of Order:

a) NEW -  Your order hasn't been processed yet.

b) PENDING - Your order has been processed and is waiting on the designer to dispatch your order.

c) DISPATCH - Your order has been dispatched. You should receive or should have received an email at this point with the tracking Information.  Please visit Courier partners website to get latest update on where your courier has reached.

d) COMPLETE - This is an estimate that you have received your package and order has been marked as complete by the designer. Please contact us immediately in case you have not yet received the item

Unfortunately, products listed as 'Out of Stock' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability with sellers on Mirraw.com

Sorry, as per our Company policy, a package can't be opened before the delivery is accepted, however, you can accept the order and get in touch with us within 7 days incase if you have any concerns.

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you.

You can also track its status by visiting My Orders or you can also connect us on mcare@mirraw.com

Yes, we’ll make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.

YES! The replacement request must be made within the specified time frame of 24 hours from the time of placing the order. You can contact our sales experts via email at mcare@mirraw.com, phone at +1 760 678 1780, or through live chat at https://wa.link/vx1pbv. Provide your order number and details of the product you wish to replace.

Our sales experts will assist you in exploring alternative products and initiating the replacement process.

Assistance with Alternative Products: Our sales experts are available to help you explore alternative products that better meet your preferences and requirements. Feel free to reach out to us for any assistance.

Yes, we deliver worldwide. Shipping is charged extra.You will be able to see shipping charges at the final checkout page for the items you have selected. International shipping is available for all except fragile items.

Shipping Locations
200+ Countries worldwide including US, UK, Canada, Mauritius, Malaysia, Australia, New Zealand, Germany, France, Fiji, Sri Lanka.

You can request for the item to be returned by Contacting us on mcare@mirraw.com

Please contact our Customer Support so that we can look into this.

We’ll send you an e-mail & SMS once you’ve successfully placed your order! We’ll also let you know as soon as the seller ships the item(s) to you/warehouse along with the tracking number(s) for your shipment(s).

A hard copy of the invoice is sent along with your order. If you have not received a hard copy you can request for a soft copy by Contacting Us

1. We have a Self Return and Reverse Pick up policy. In order to return the product you will have to pack the item/s in the original condition received and handover to the courier assigned for collection, once you select the products to return on our Return panel.

2. Items are eligible for return if they are being returned within 7 days of delivery and fulfil any of the following conditions :

  - Item was delivered to you in a damaged / defective condition.
  - Item was not as per the image displayed on the website.

3. All items must be returned in their original condition, with price tags intact, original accessories and in the original packaging as delivered to you.

4. The cost of return shipping will not be covered by Mirraw.com. Only in case of damaged products or products that are received wrong, Mirraw would cover the return shipping costs up to Rs. 100 in cases of Self Return.

5. You may request for Replacement (exchange) of product, or refund of money or coupon worth product amount, that you could use on future purchase from Mirraw.

6. Any Custom / Standard Stitched Item, or Lingerie Set items cannot be exchanged or returned.

Unfortunately, if you have to cancel, you can cancel it within 24 hours of placing your order,

Once the request is accepted we will process the refund as a wallet or in the original source within 24 to 48 hours.

You can also email us or contact us at mcare@mirraw.com / at +1 760 678 1780 / +1 949 464 5941 with the cancellation reason

All Refunds are processed in 7-8 working days .
Refund is processed once the product is delivered back to the vendors and customer has shared the details required for refund.

Below is the details required to process refund.

Domestic:

1. If payment is made via credit / debit card - Please share the correct tracking details once the product is returned. Once the details are received the refund process is initiated.

2. If payment is made via Cash On Delivery / Deposit - Please share the correct tracking details once the product is returned. Also, please share account details with Name on Account, Bank Name, Branch, IFSC Code, Account Number used for NEFT Transaction. Once these details are received the refund process will be initiated.

International:

Please share correct tracking details once the product is shipped.

Please note that International Refunds are processed once the product is received by Mirraw.com.

We offer refund methods as per your payment mode.

Wallet
Back to source - In this case, the amount will be refunded to the payment mode that was originally used to pay for the order.
NEFT transfer - Available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible.

Refund will be initiated after we receive the item and it passes the quality check.

Refund time depends on the mode of refund.

Bank Refund
7 - 9 calendar days

Online Refund
7 - 9 calendar days

Wallet Refund 
24 - 48 hours

Coupon Refund 
24 - 48 hours

Please be advised that your shipping address cannot be revised after the order has been placed and the acknowledgement has been sent.

. Log in to your
account on the Desktop or Mobile Website.

. Enter your email ID
and password, then click on login.

. Once logged in, go to My Orders.

. Select the product
you want to return.

. Choose the reason for
the return.

. Add any additional
notes in the provided note box.

. If you received the
wrong product or it arrived damaged, upload images as instructed.

. Please note that
wrong product, damage, or color mismatch will be investigated with our vendor.

. Upon approval, the
reverse pick-up will be confirmed within 48 to 72 hours.

. Once the order is
picked up, refund or wallet processing will occur as per our system.

The shipping costs for
returns are typically covered by our company. We provide reverse pick-up
services across India for most areas.
In cases where the
product cannot be picked up due to being in a remote area or no service
available, we request the customer to ship the product back to us. In such
instances, we reimburse the shipping cost, up to a maximum of 100 INR.

Returns can be requested within 7 days of delivery.

You will receive your
refund once the pick-up is completed. For cash on delivery (COD) refunds, the
amount can be transferred via NEFT or through the Cash free link.

NEFT (National
Electronic Funds Transfer) is a bank transfer method. You can upload your bank
details while proceeding with returns.

Cash free is a payment
gateway that facilitates instant payments.

To use the Cash free
link:

You'll receive the Cash
free link via WhatsApp, email, or text message.

Click on the link, and
it will prompt you to verify how you want to proceed with the payment.

There are two options:

Bank: Upload your bank
details and verify them with an OTP.

GPay: Verify your
registered contact number with an OTP, and the refund will reflect instantly in
your account.

Please Note the link
will be valid for 7days

For prepaid orders,
refunds will be processed to the original source of payment. You can expect the
refund to reflect in your account within 5 to 7 business days.

Yes - You can pay online.

1. Using your Credit Card/ Debit card / Netbanking / Cash Cards

We accept payments made using Visa/MasterCard/American Express/Maestro
To pay using your credit/debit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the reverse of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password or OTP. 

2. Cash on Delivery - Please check service available on your shipping pincode

3. Using direct Netbanking to our bank account

 
Our bank details are:

Name: Mirraw Online Services Pvt. Ltd.

A/C No. : 06262560006234

Bank Name: HDFC Bank

Branch: NULL BAZAR - MUMBAI

IFSC Code: HDFC0000626

Swift Code: HDFCINBBXXX

With Cash on Delivery (CoD), you can pay for your order in cash when it is actually being delivered.

You can also pay with your Credit or Debit card if the courier person is carrying a card machine.

In the case while making the payment, amount is debited and you get a cancellation email ,the amount is reversed back to your account within 72 hours .

In case the amount is not reversed please contact us with the payment details so that we can check from our end.

The Wallet is a digital payment feature on our platform that allows you to securely store and manage refunds and refferal for easy purchases.

Credit amount : If you return an item you have the option to credit your refund total in your wallet.

Login to Mirraw Account using desktop or Mobile app

App
View the Mirraw credit under: Menu > My Wallet 
Desktop
View the Mirraw credit under: My Account > My Wallet 

Referral amount: You have the option to use your referral amount on your cart. At a time you will be able to use 10% of your referral.

Credit amount: You can use the full amount present in this field on your order total. This option is available once you checkout from the cart.
 

The estimated delivery time in India is 8-10 Calendar/Working Days

The shipping fee covers delivery and services like returns. It applies to orders below a certain value, which can change based on the product category and current offers. The final shipping fee is calculated after any discounts or coupons are applied. Please check the shipping fee at checkout, as the threshold values may change.

No, shipping charges, COD charges, and platform charges are non-returnable. These fees are applicable for processing and delivering your order and are not refunded in case of returns or cancellations.

While we strive to display accurate product details (such as weight, color, handwork, and size), minor differences in design, pattern, and color may occur due to the following reasons:
  
Variations in lighting, digital photography, and monitor settings.  
Differences in fabric dyeing due to weather or material properties.  
Intricacies of handcrafted items, including hand-dyeing, embroidery, and weaving, which make each piece unique.  

Colors may vary due to the settings and capabilities of your monitor. Certain colors like red, maroon, orange, green, blue, and off-white may look slightly different under different lighting conditions or on digital screens. Additionally, fabrics with textured effects like raw silk and brocade naturally exhibit unique patterns and thread orientations.  

Handcrafted products are one-of-a-kind and may have minor variations. For example:  
Textures or visible threads in fabrics like silk or cotton are proof of authenticity.  
Hand-dyed and hand-embroidered pieces are inherently unique and cannot be replicated exactly.  
Beads and sequins may occasionally come off due to transit or wear, which is a common occurrence even with careful handling.  

Your are deemed to have accepted the terms and conditions. Mirraw.com reserves the right to time modify the Terms & Conditions of Use of the site without any prior notification to you.

Any queries regarding sales or any specific products, please find the contact information as below:
India - +91 84250 49812
International - +1 760 678 1780

Email - Mcare@mirraw.com

You can also connect us on whatsapp - https://wa.link/vx1pbv 

For emails please allow a Turn Around Time of 72 hours for resolution.

You can sell your product on our website, For more information, please contact our vendor support team at sell@mirraw.com