If you need to cancel your order, you can do so within 24 hours of placing it.

Once your cancellation request is accepted, we will process your refund within 24 to 48 hours, either to your wallet or the original payment source.

For assistance, you can:

• Email us at mcare@mirraw.com
• Call us at +91 22 6648 4300
• Message us on WhatsApp:  https://wa.link/vx1pbv

 

Please include your cancellation reason when reaching out.

 

If your payment gets debited and you receive a cancellation email, just reach out to our Sales team.

If the amount isn't reversed, contact us with your payment details, and we’ll check it out for you! 💸

. Log in to your
account on the Desktop or Mobile Website.

. Enter your email ID
and password, then click on login.

. Once logged in, go to My Orders.

. Select the product
you want to return.

. Choose the reason for
the return.

. Add any additional
notes in the provided note box.

. If you received the
wrong product or it arrived damaged, upload images as instructed.

. Please note that
wrong product, damage, or color mismatch will be investigated with our vendor.

. Upon approval, the
reverse pick-up will be confirmed within 48 to 72 hours.

. Once the order is
picked up, refund or wallet processing will occur as per our system.

You still have issue please contact us for further assistance.

Please refer www.mirraw.com/pages/stitching_information if you still have issue please contact us for further assistance.

In the case while making the payment, amount is debited and you get a cancellation email ,the amount is reversed back to your account within 72 hours . In case the amount is not reversed please contact us with the payment details so that we can check from our end

The shipping costs for
returns are typically covered by our company. We provide reverse pick-up
services across India for most areas.
In cases where the
product cannot be picked up due to being in a remote area or no service
available, we request the customer to ship the product back to us. In such
instances, we reimburse the shipping cost, up to a maximum of 100 INR.

1. We have a self return policy. In order to return the product you will have to pack the item and ship it to our address which will be informed to you in E-mail once you select the products to return on our Return panel. 2. Items are eligible for return if they are being returned within 7 days of delivery and fulfil any of the following conditions : - Item was delivered to you in a damaged / defective condition. - Item was not as per the image displayed on the website. 3. All items must be returned in their original condition, with price tags intact, original accessories and in the original packaging as delivered to you. 4. The cost of return shipping will not be covered by Mirraw.com. Any customs duty charged will not be covered by Mirraw.com and will be deducted from the refund amount. 5. You may request for Replacement (exchange) of product, or refund of money or coupon worth product amount, that you could use on future purchase from Mirraw. 6. Any Custom / Standard Stitched Item or Lingerie Set items cannot be exchanged or returned.

Returns can be requested within 7 days of delivery.

You will receive your
refund once the pick-up is completed. For cash on delivery (COD) refunds, the
amount can be transferred via NEFT or through the Cash free link.

NEFT (National
Electronic Funds Transfer) is a bank transfer method. You can upload your bank
details while proceeding with returns.

Cash free is a payment
gateway that facilitates instant payments.

To use the Cash free
link:

You'll receive the Cash
free link via WhatsApp, email, or text message.

Click on the link, and
it will prompt you to verify how you want to proceed with the payment.

There are two options:

Bank: Upload your bank
details and verify them with an OTP.

GPay: Verify your
registered contact number with an OTP, and the refund will reflect instantly in
your account.

Please Note the link
will be valid for 7days

For prepaid orders,
refunds will be processed to the original source of payment. You can expect the
refund to reflect in your account within 5 to 7 business days.

To pay via Cash on Delivery (COD), simply select the 'Cash On Delivery' option on the payment page during checkout.

Please note, COD is available only in selected pincodes. Feel free to check if your location is eligible! 😊

If you don’t see the COD option on your payment page, it could be because our courier partners don’t support Cash on Delivery for your delivery address.

Feel free to reach out to us if you need assistance or alternative payment options! 😊

Please while asking us about particular product , Please mention the Product Id which you can find on the product discription page Please contact our contact our sells team for further assistance.

You can sell your product on our website, for more information, For ,more information please contact our vendor support team at sell@mirraw.com

We address small Boutiques, Retail Stores, Resellers and folks wanting to start new business across India, USA, UK, UAE, Canada, UK, Australia, Singapore, Malaysia, Kuwait and rest of the world. Please send your requirements (product lists) you are interested in along with quantities required by contacting us and we'll get back to you with quotes and delivery timelines.

Please contact our customer support for further assistance.

We are for sorry for your inconvience Please try resetting the password, If problem stays then contact the customer care

Please contact our customer support for further assistance.